Ideally, an EHR manages any messages sent between the patient and the doctor through patient portals or telephone calls; messages about the care coordination between the provider facility or outside providers; referrals and feedback; incoming lab results through electronic interfaces or through faxes; and a series of tasks and reminders associated with a patient.
We just covered a number of different, yet potentially very important, places for patient information within the EHR system. That’s the boon of having an electronic system – all such interactions are documented and become part of an individual’s health record.
Now, in an earlier blog about cognitive design, we talked about the importance of data presentation within an EHR system and how it directly impacts a provider’s ability to understand the patient care storyline. This becomes particularly important when considering all of the ways an EHR can send and receive messages and document interactions with and about patients… Luckily, this module is aptly named: it’s our messaging feature.
blueEHR has more than 30,000 users across the globe in more than 100 countries. Take it from us: this aspect of the EHR is one of the most heavily used.
In the current crop of EHR systems (where scant respect is given to cognitive design), messages, intra-office chat, tasks, reminders, referrals, lab results and more reside in different areas of the EHR system. These various modules don’t interface well and it’s cumbersome for providers to check so many different areas to get a full picture of the patient record. To me, this seems like a risk that could easily lead to oversight and medical errors.
Ideally, an EHR will employ simplified design based on thorough research.
Take webmail, for example. Design of web-based emails have been subject to severe scrutiny and the latest systems are probably some of the best examples of advanced cognitive designs. Key phrases and labels are highlighted in a way that draws your eye. When you mouse-over certain features, they are designed to change colors, differentiating from surrounding data. Similar design can really assist a provider when navigating electronic health data.
Our particular messaging module includes the following aspects:
Ideally, an EHR manages any messages sent between the patient and the doctor through patient portals or telephone calls; messages about the care coordination between the provider facility or outside providers; etc. You got the idea. The messaging module is crucial to efficient EHR function and should be designed to reduce user fatigue and time while enabling providers to see the full picture of patient’s health record and focus more on patient care.
By: Shameem Hameed