From Fragmented AI Agents

Absolutely. During implementation, we configure Amy to understand your specific scheduling protocols, including provider preferences, appointment types, duration variations, room requirements, equipment needs, and payer restrictions. Amy can handle even the most complex scheduling scenarios, such as matching patients with the right provider based on specialty, language preferences, or historical relationships.

Unlike general transcription services, Carrey understands clinical context and formats notes according to specialty-specific best practices. Most providers find they need only minimal review before signing notes, with edits typically taking seconds rather than minutes. Carrey continuously learns from each provider's practice patterns and preferences, becoming more personalized and accurate over time.

Traditional billing services and clearinghouses typically process claims but rely on your staff to identify issues, gather missing information, and handle denials. Ben takes a fundamentally different approach by automating the entire revenue cycle. While clearinghouses might check for basic errors, Ben applies payer-specific rules, predicts potential denials based on historical patterns, and automatically resolves many issues without staff intervention. Additionally, Ben proactively identifies revenue opportunities your current service might miss, such as missed charges, underpayments, or coding optimization opportunities.

PULSE agents automatically adapt to state-specific requirements. Amy understands telehealth licensing requirements, patient consent laws, and communication preferences by state. Carrey adapts documentation to meet varying state clinical standards and reporting requirements. Ben handles state-specific billing regulations, tax requirements, and payer rules automatically. Our legal and compliance team continuously monitors regulatory changes across all states, updating agent protocols to ensure ongoing compliance without requiring manual intervention from your team.

Point solutions create data silos and workflow gaps that actually increase administrative burden. With three separate vendors, you'd need to manage multiple integrations, contracts, and support relationships. PULSE agents work as a unified system—Amy's scheduling intelligence informs Carrey's clinical preparation, which enables Ben's revenue optimization. This integration eliminates the manual handoffs and data reconciliation required with separate systems. Additionally, you have one vendor relationship, one training process, and one support contact, significantly reducing implementation complexity and ongoing management overhead.

HR-based AI typically provides basic automation within existing workflows but doesn't transform them. Amy works across all patient touchpoints, not just within the EHR. Carrey provides true ambient intelligence rather than simple transcription. Ben monitors your entire revenue ecosystem, including payer interactions outside the EHR. PULSE agents also specialize in healthcare workflows that general EHR AI doesn't understand. Most importantly, the three agents work together as an integrated intelligence layer above your EHR, enhancing its capabilities rather than forcing you to change systems or workflows.

Additional staff or outsourcing companies perform tasks manually within existing workflows. PULSE agents fundamentally transform those workflows through intelligent automation. Amy doesn't just answer phones—she eliminates most routine calls through proactive automation. Carrey doesn't just transcribe—she creates structured, billable documentation automatically. Ben doesn't just process claims—he prevents denials and optimizes revenue proactively. Unlike human resources, the agents work 24/7, never take time off, and continuously improve their performance through machine learning. The combination provides capabilities that human scaling simply cannot match.