Vivos Therapeutics: An Oral Medical Device Maker’s Journey to a Full Spectrum Solution
Vice President, Vivos Therapeutics
Vivos Therapeutics, a leader in non-invasive treatments for sleep apnea, quickly discovered that succeeding in a competitive market requires more than just developing a great medical device; it also necessitates creating an ecosystem of services and partners.
They needed to support the dentists who recommended their product by providing training not only on how to use the device but also on the specific billing processes required to receive compensation from insurance companies. Additionally, they required a system to capture data coming in from their medical devices to analyze patient progress and conditions. Vivos needed to incentivize and monitor their referral and sales partners. Moreover, they had to support their patients through post-procedure therapy and ongoing assistance.
They couldn’t find a single system that met their unique model of care delivery. So, they turned to blueBriX, a digital health innovator, to chart a new course toward efficiency and scalability.
Vivos faced the critical task of improving accessibility and outcomes for patients suffering from Obstructive Sleep Apnea (OSA). Understanding the importance of patient navigation services, the company aimed to streamline the referral process to effectively connect patients with appropriate healthcare providers. To achieve this, they needed tools capable of tracking, analyzing, and personalizing patient care. Additionally, exploring remote treatment options was essential to extend their reach and offer more flexible, accessible care solutions to patients who might otherwise have limited access.
Developed online assessment tools embedded in Vivos’s websites, allowing patients to conveniently evaluate their OSA symptoms.
Utilized artificial intelligence alongside specialist input to triage patients based on their assessments and efficiently refer them to appropriate participating providers.
Incorporated telemedicine features enabling patients to access their providers remotely for consultations, follow-ups, and ongoing care.
Implemented scheduling functionalities that allow patients to easily book and manage appointments, reducing administrative burdens and minimizing no-shows.
Provided a mobile app offering educational content and personalized training programs to support therapy adherence and enhance patient engagement.
Operating through a vast network of dental professionals—including independent practitioners, clinics, and hospital systems—Vivos faced challenges in effective provider network management. They required an efficient method to onboard and train these partners in administering their medical devices. Dental partners needed assistance with navigating billing codes and insurance processes to ensure proper compensation for both dentists and patients. To facilitate effective OSA treatment, these partners had to follow specific care pathways, often personalized for individual patients, necessitating an adaptable Electronic Health Record (EHR) system. However, many were hesitant to adopt an additional system alongside those they were already using, underscoring the need for a streamlined approach to managing and supporting their provider network.
Delivered a customized, white-labeled dental EHR system built on the blueBriX platform, unifying scheduling, billing, patient management, and treatment planning in one platform.
Defined specialized and personalized care pathways within AierO2 for effective delivery of OSA therapy by dental partners
Incorporated real-time data synchronization between devices and patient records directly into AierO2, minimizing manual data entry and improving data accuracy.
Connected AierO2 with the patient app from Challenge One, enabling therapists to monitor and guide patients throughout their treatment journey.
Integrated dental and medical modules within AierO2 to enable billing for medical procedures, assisting partners in navigating insurance processes and maximizing revenue.
With specialized devices designed to treat mild, moderate, or severe OSA, Vivos sought a software solution to capture data and effectively monitor device performance and treatment outcomes. Tracking the real-world impact of these devices was crucial for refining their effectiveness and demonstrating value to clinicians and patients alike. They needed applications that could seamlessly integrate with their devices, providing actionable insights and facilitating continuous improvement in patient care.
Connected various devices to the cloud platform, enabling continuous data transmission and real-time monitoring within AierO2.
Provided a scalable cloud-based platform to handle increasing data volumes and device connections without compromising performance.
Ensured data security through robust encryption and adherence to healthcare regulations like HIPAA to safeguard patient information.
Implemented automated alerts and notifications for healthcare providers and patients, facilitating timely interventions and proactive care.
Enabled therapists to monitor and guide patients throughout their treatment via integrated data and the patient app, improving treatment adherence and outcomes.
Working with various sales channels, including referral partners, Vivos aimed to expand this network to broaden their market reach. They required an intelligent solution to capture and analyze referral data, offering actionable insights to optimize referral processes and enhance collaboration with partners. By effectively managing and tracking referrals, they hoped to incentivize growth within their provider community and ensure patients received timely access to care.
Enabled direct integration with partners’ databases to efficiently manage sales referrals, enhancing lead generation capabilities.
Allowed patient data from partners to be visible to treatment navigators and synchronized across central and facility databases upon appointment scheduling.
Facilitated coordinators in scheduling appointments directly through partners’ databases, with real-time updates to facility calendars, improving lead conversion rates.
Displayed providers’ available slots and visit categories in scheduling dashboards for coordinators and navigators, enhancing booking efficiency and patient onboarding.
Leveraged advanced reporting tools to optimize referral processes, resulting in increased patient acquisition and significant revenue growth for Vivos
While individual systems existed that could address each of these challenges separately, Vivos recognized that a patchwork of solutions would not suffice—especially given their need for real-time business intelligence and data-centric operations. As an agile organization, they required a comprehensive, integrated system capable of meeting their multifaceted needs efficiently, without the complexities and inefficiencies associated with managing multiple platforms.
Leveraged a comprehensive DevOps platform for digital health to build and integrate all necessary systems into one solution, substantially reducing capital expenditure.
Enabled rapid customization and deployment of solutions and care pathways without extensive coding or high development costs, lowering capital outlay.
Connected medical devices, IoT systems, analytics tools, and applications within a single platform, enhancing data flow and accessibility without expensive custom integrations.
Consolidated multiple functionalities into one platform, simplifying operations, improving efficiency, and eliminating the costs associated with managing multiple systems.
Achieved quicker implementation compared to building from scratch or integrating multiple solutions, supporting agile responses to evolving needs while optimizing financial resources.
blueBriX executed a phased digital transformation for Vivos, ensuring smooth integration. This streamlined operations, enhanced patient engagement, reduced costs, and accelerated deployment. With a unified platform, Vivos focuses on improving outcomes for Obstructive Sleep Apnea patients and setting new industry standards.