Arkos 360 Platform with Integrated blueBriX: A Case Study in Value-Based Healthcare Transformation
Global Technology Officer, Arkos Health
Arkos Health is a leader in value-based care, bridging gaps between providers, patients, and payors. The Arkos 360 platform serves as the primary platform enabling this mission, integrating Arkos IP, and best of breed technology to streamline care management, patient engagement, and analytics. The transition from fee-for-service to value-based care emphasizes proactive, outcomes-focused care. Arkos 360 is designed to support this model by providing a comprehensive platform for managing care, coordinating across multiple states, and engaging patients effectively.
An essential component of Arkos 360 is blueBriX, which provides advanced EHR capabilities, including clinical documentation and real-time patient health record management. The blueBriX component within Arkos 360 handles clinical documentation creation and tracking, billing, and telehealth, enabling Arkos to meet quality and performance benchmarks. By combining Arkos 360’s broad capabilities with the specialized functionalities of blueBriX, Arkos Health ensures that patient interactions are efficient, regulatory-compliant, and aligned with value-based outcomes.
Together, Arkos 360 and blueBriX empower Arkos Health to deliver high-quality, coordinated care. This case study explores how Arkos leverages Arkos 360 and its blueBriX EHR component to meet the demands of modern healthcare.
Challenge: Implementing a value-based approach presented Arkos with several key challenges:
• Multi-State Care Coordination: Operating across various states required a platform like Arkos 360 to ensure consistent care.
• Patient Engagement and Compliance: Managing patient relationships to improve adherence to care plans was crucial.
• Regulatory Compliance: Changing healthcare regulations demanded a flexible system that could adapt workflows and document care accurately.
How to integrate advanced clinical functionalities—such as clinical workflows, real-time patient data, and telemedicine—into the Arkos 360 platform without building these features from scratch to deliver comprehensive, value-based care?
blueBriX as a Key Component of Arkos 360: blueBriX plays a vital role within Arkos 360 by delivering advanced clinical functionalities that streamline care documentation and patient data management. While Arkos 360 unifies Arkos Health’s overall care and patient engagement workflows, blueBriX provides the following critical, care-specific functions:
blueBriX allows Arkos to tailor clinical workflows for different patient populations. This customization ensures that care delivery processes align with specific patient needs. Arkos 360 then coordinates these workflows across the broader care continuum, streamlining operations without the need to develop this functionality internally.
By integrating blueBriX, Arkos enabled real-time capturing and sharing of patient data within Arkos 360. This provides up-to-date access to critical information for the entire care team, improving coordination and decision-making.
blueBriX’s telemedicine capabilities extend Arkos 360’s reach to remote or at-risk populations. This feature enhances patient engagement and access to care, allowing Arkos to offer telehealth services without the significant development time and resources required to create a telemedicine platform independently.
Arkos enhanced the Arkos 360 platform by integrating Salesforce and blueBriX, leveraging their combined strengths to deliver advanced patient care functionalities effectively. A critical factor in this integration was blueBriX’s integration engine and open architecture with APIs, which facilitated seamless harmonization between Salesforce, blueBriX, and Arkos 360.
By incorporating Salesforce, Arkos 360 gains the ability to build flexible, individualized patient care pathways. Salesforce’s robust platform supports tailored workflows that adapt to each patient’s unique needs. Complementing this, blueBriX manages the specific clinical documentation associated with these workflows, ensuring all interactions are accurately recorded and accessible for ongoing care coordination.
Salesforce provides powerful tracking capabilities that allow Arkos 360 to monitor patient progress in real time, keeping care teams informed about a patient’s status. blueBriX enhances this feature by continuously updating clinical documentation, providing timely and accurate information to all care providers.
The integration of blueBriX into Arkos 360 was greatly facilitated by blueBriX’s integration engine and open architecture with APIs. This allowed for smooth communication and data exchange among Salesforce, blueBriX, and Arkos 360, ensuring that all systems work together harmoniously. This open architecture enabled efficient interoperability, reducing technical barriers and streamlining the integration process.
The seamless integration of blueBriX and Salesforce within Arkos 360 creates a unified platform where the entire care team can access comprehensive patient data. This holistic view enhances care coordination by ensuring every team member is informed and aligned with the patient’s care plan, leading to improved patient outcomes.
Arkos Health integrated blueBriX into the Arkos 360 platform to effectively manage compliance and financial efficiency. This integration allows Arkos to meet regulatory requirements across multiple regions while enhancing financial performance. Key enhancements include:
blueBriX's RCM features automate billing processes, reducing administrative burdens and optimizing revenue. This automation streamlines the handling of capitated payment models, enabling efficient financial operations.
blueBriX enables Arkos to adjust workflows in real time to meet diverse regulatory needs across different states. This flexibility ensures that Arkos remains compliant with varying regional regulations without manual adjustments.
Arkos 360’s financial tools track costs and revenue, ensuring financial sustainability in the value-based care model. Real-time financial insights support strategic decision-making and operational efficiency.
Arkos Health enhanced the Arkos 360 platform by integrating telemedicine functionalities with the help of blueBriX, enabling them to deliver high-quality care to all patients, regardless of location. Here’s how they achieved this:
blueBriX's integration of tele-consults, scheduling, and clinical documentation enhances Arkos 360’s telemedicine capabilities allowing patients to have virtual consultations, extending access to care for remote or high-risk individuals who may have difficulty attending in-person visits.
The blueBriX notification engine features empowers the platform to send appointment reminders and instructions via email and text messages, ensuring patients are informed and prepared for their virtual visits.
Both in-person and virtual visits are documented within Arkos 360, with blueBriX managing the clinical data for virtual visits. This ensures continuity of care and real-time health updates, enabling seamless patient management across different modes of care.
Arkos 360, with blueBriX, provides Arkos Health with the tools to deliver both operational and clinical excellence.
Arkos has reduced time spent on documentation and care coordination, freeing up resources for patient care.
Follow-up programs and personalized interventions have helped Arkos lower readmission rates.
Patients report increased satisfaction with Arkos’s coordinated and accessible care.
Arkos Health’s Arkos 360 platform with blueBriX exemplifies how integrated technology can enable high-quality, value-based care. As Arkos expands its reach, it plans to further develop Arkos 360’s capabilities, with blueBriX continuing to provide critical components to support the broader platform. By combining Arkos 360’s robust, centralized care management tools with blueBriX’s advanced documentation, telehealth and clinical capabilities, Arkos Health is well-positioned to lead in value-based care, delivering impactful, measurable outcomes.