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Vivos Therapeutics: An Oral Medical Device Maker’s Journey to a Full Spectrum Solution

“Over the last several years, the Vivos team have worked hard to increase our market share within the dental sector. Working with blueBriX has not only enabled us to deliver on this goal not only through the provision of a seamless and easy to use patient record and wider practice management module/platform but has also ensured we can provide additional value and support on top of our revolutionary oral appliance technology and proven Vivos method.”

Trina Oliver

Vice President, Vivos Therapeutics

Discover how a medical device maker crafted a comprehensive solution using the blueBriX platform, effectively managing and empowering their patients, professional services and commercial partners to succeed in a competitive market.

Vivos Therapeutics, a leader in non-invasive treatments for sleep apnea, quickly discovered that succeeding in a competitive market requires more than just developing a great medical device; it also necessitates creating an ecosystem of services and partners.

They needed to support the dentists who recommended their product by providing training not only on how to use the device but also on the specific billing processes required to receive compensation from insurance companies. Additionally, they required a system to capture data coming in from their medical devices to analyze patient progress and conditions. Vivos needed to incentivize and monitor their referral and sales partners. Moreover, they had to support their patients through post-procedure therapy and ongoing assistance.

They couldn’t find a single system that met their unique model of care delivery. So, they turned to blueBriX, a digital health innovator, to chart a new course toward efficiency and scalability.

Challenge #1

Engage

How to enhance patient navigation and remote engagement to improve accessibility and outcomes for patients suffering from Obstructive Sleep Apnea (OSA)?

Vivos faced the critical task of improving accessibility and outcomes for patients suffering from Obstructive Sleep Apnea (OSA). Understanding the importance of patient navigation services, the company aimed to streamline the referral process to effectively connect patients with appropriate healthcare providers. To achieve this, they needed tools capable of tracking, analyzing, and personalizing patient care. Additionally, exploring remote treatment options was essential to extend their reach and offer more flexible, accessible care solutions to patients who might otherwise have limited access.

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Integrated Patient Assessment Tools

Developed online assessment tools embedded in Vivos’s websites, allowing patients to conveniently evaluate their OSA symptoms.

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AI-Driven Triage and Specialist Referral

Utilized artificial intelligence alongside specialist input to triage patients based on their assessments and efficiently refer them to appropriate participating providers.

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Telemedicine Capabilities

Incorporated telemedicine features enabling patients to access their providers remotely for consultations, follow-ups, and ongoing care.

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Scheduling and Appointment Management

Implemented scheduling functionalities that allow patients to easily book and manage appointments, reducing administrative burdens and minimizing no-shows.

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Specialized Patient Support App

Provided a mobile app offering educational content and personalized training programs to support therapy adherence and enhance patient engagement.

Challenge #2

Empower

How to effectively manage a network of dental partners to streamline onboarding, training, billing assistance, and EHR adoption?

Operating through a vast network of dental professionals—including independent practitioners, clinics, and hospital systems—Vivos faced challenges in effective provider network management. They required an efficient method to onboard and train these partners in administering their medical devices. Dental partners needed assistance with navigating billing codes and insurance processes to ensure proper compensation for both dentists and patients. To facilitate effective OSA treatment, these partners had to follow specific care pathways, often personalized for individual patients, necessitating an adaptable Electronic Health Record (EHR) system. However, many were hesitant to adopt an additional system alongside those they were already using, underscoring the need for a streamlined approach to managing and supporting their provider network.

Rapid Deployment of AierO2 custom EHR System

Delivered a customized, white-labeled dental EHR system built on the blueBriX platform, unifying scheduling, billing, patient management, and treatment planning in one platform.

Specialized Care Pathways for personalized care

Defined specialized and personalized care pathways within AierO2 for effective delivery of OSA therapy by dental partners

Seamless Synchronization Within AierO2

Incorporated real-time data synchronization between devices and patient records directly into AierO2, minimizing manual data entry and improving data accuracy.

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Integration with Patient App for Continuous Monitoring

Connected AierO2 with the patient app from Challenge One, enabling therapists to monitor and guide patients throughout their treatment journey.

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Expanded Billing Capabilities Across Dental and Medical Procedures

Integrated dental and medical modules within AierO2 to enable billing for medical procedures, assisting partners in navigating insurance processes and maximizing revenue.

Challenge #3

Integrate

How to integrate medical device connectivity and data monitoring to improve treatment outcomes and demonstrate value to clinicians and patients?

With specialized devices designed to treat mild, moderate, or severe OSA, Vivos sought a software solution to capture data and effectively monitor device performance and treatment outcomes. Tracking the real-world impact of these devices was crucial for refining their effectiveness and demonstrating value to clinicians and patients alike. They needed applications that could seamlessly integrate with their devices, providing actionable insights and facilitating continuous improvement in patient care.

Integration with IoT and Medical Devices

Connected various devices to the cloud platform, enabling continuous data transmission and real-time monitoring within AierO2.

Scalable Infrastructure

Provided a scalable cloud-based platform to handle increasing data volumes and device connections without compromising performance.

Data Security and Compliance

Ensured data security through robust encryption and adherence to healthcare regulations like HIPAA to safeguard patient information.

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Automated and Configurable Alerts

Implemented automated alerts and notifications for healthcare providers and patients, facilitating timely interventions and proactive care.

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Enhanced Remote Patient Monitoring

Enabled therapists to monitor and guide patients throughout their treatment via integrated data and the patient app, improving treatment adherence and outcomes.

Challenge #4

Expand

How to optimize referral management and network expansion to incentivize growth and enhance partner collaboration?

Working with various sales channels, including referral partners, Vivos aimed to expand this network to broaden their market reach. They required an intelligent solution to capture and analyze referral data, offering actionable insights to optimize referral processes and enhance collaboration with partners. By effectively managing and tracking referrals, they hoped to incentivize growth within their provider community and ensure patients received timely access to care.

Seamless Integration with Lead Generation Partners

Enabled direct integration with partners’ databases to efficiently manage sales referrals, enhancing lead generation capabilities.

Enhanced Patient Data Visibility and Synchronization

Allowed patient data from partners to be visible to treatment navigators and synchronized across central and facility databases upon appointment scheduling.

Streamlined Appointment Scheduling

Facilitated coordinators in scheduling appointments directly through partners’ databases, with real-time updates to facility calendars, improving lead conversion rates.

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Efficient Provider Availability Display

Displayed providers’ available slots and visit categories in scheduling dashboards for coordinators and navigators, enhancing booking efficiency and patient onboarding.

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Increased Revenue Through Partner Integration

Leveraged advanced reporting tools to optimize referral processes, resulting in increased patient acquisition and significant revenue growth for Vivos

Challenge #5

Unify

How to unify multiple systems into a single, comprehensive solution to efficiently meet multifaceted needs without the complexities of managing multiple platforms?

While individual systems existed that could address each of these challenges separately, Vivos recognized that a patchwork of solutions would not suffice—especially given their need for real-time business intelligence and data-centric operations. As an agile organization, they required a comprehensive, integrated system capable of meeting their multifaceted needs efficiently, without the complexities and inefficiencies associated with managing multiple platforms.

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Adoption of the Cost-Efficient blueBriX Platform

Leveraged a comprehensive DevOps platform for digital health to build and integrate all necessary systems into one solution, substantially reducing capital expenditure.

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Utilization of Low-Code/No-Code Capabilities

Enabled rapid customization and deployment of solutions and care pathways without extensive coding or high development costs, lowering capital outlay.

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Seamless Integration Across Systems Without High Costs

Connected medical devices, IoT systems, analytics tools, and applications within a single platform, enhancing data flow and accessibility without expensive custom integrations.

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Unified Platform Reducing Operational Costs

Consolidated multiple functionalities into one platform, simplifying operations, improving efficiency, and eliminating the costs associated with managing multiple systems.

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Accelerated Deployment and Financial Agility

Achieved quicker implementation compared to building from scratch or integrating multiple solutions, supporting agile responses to evolving needs while optimizing financial resources.

blueBriX executed a phased digital transformation for Vivos, ensuring smooth integration. This streamlined operations, enhanced patient engagement, reduced costs, and accelerated deployment. With a unified platform, Vivos focuses on improving outcomes for Obstructive Sleep Apnea patients and setting new industry standards.

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