Back to Blog

Emergency Interventions via Telehealth How to Be Prepared for Crisis

Emergency Interventions via Telehealth How to Be Prepared for Crisis
10 August 2022

In today’s world, it’s important to be prepared for times of crisis. Emergency interventions via Telehealth are pivotal, and all mental health providers must be prepared. Keep reading to learn three different ways you can best ensure your client’s safety. 

First, have a conversation with the client and prepare for possible times of crisis. This can begin when collecting and reviewing the intake paperwork. Be sure that your client has identified an emergency contact and have a conversation as to what that means. Communicate with the client and develop a plan with them in the event a crisis would happen. The more information you build together will not only demonstrate to the client that you care about their wellbeing but that you are serious about their health and by including them in the conversation you are demonstrating that their word is valued and appreciated. 

Second, know the location of your client. This is pertinent information in case of an emergency. If you are working with a client remotely, make sure not to only have their address on file, but confirm their location before you begin each session. As you know, one of the benefits of hosting a remote session is its convenience. The client may not always be found at their home address but instead, they could be visiting a friend or relative, they could be in another state, or even at work. And if you work with children, be familiar with their school’s crisis plan in case they are experiencing a crisis during school hours. 

Lastly, have resources available in case you need to call 911 or the police department. Be familiar with local crisis hotlines and keep them easily accessible. It’s also beneficial to create a list of calming activities or coping mechanisms that can be used during a crisis.  

Emergency interventions via Telehealth are vital for both the provider and the client. By being prepared, we can help prevent crises from occurring and ensure that everyone stays safe. A crisis can happen to anyone, anytime. By being prepared and having a plan in place, you can help ensure that your clients receive the best possible care during their time of need.