Vivos Therapeutics, a leader in non-invasive treatments for sleep apnea, found itself at a crossroads. With a growing network of practitioners and an expanding patient base, the company faced operational challenges that risked hindering its potential. They needed a digital ally to help streamline processes, enhance patient engagement, and support their ambitious growth. That’s when they partnered with blueBriX, a digital health innovator, to chart a new course towards efficiency and scalability.
The Challenges – A Need for Transformation
Vivos Therapeutics had a clear vision: to revolutionize airway health through non-surgical treatments for obstructive sleep apnea (OSA). However, achieving this vision was proving difficult without the right digital infrastructure:
Scaling Difficulties: As Vivos expanded its network, maintaining consistent service quality and integrating new practices became increasingly complex. They faced challenges in managing a growing practitioner base.
Low Patient Engagement: With limited digital tools for patient interaction, Vivos struggled to keep patients engaged. Appointment no-show rates were significantly high, and only a small portion of patients actively engaged in follow-up care.
Disjointed data management: Patient data was scattered across multiple systems, leading to inefficiencies and errors. Manual data entry errors were high, and data retrieval was cumbersome, delaying critical decisions.
Regulatory compliance: They faced challenges in HIPAA compliance and various regional healthcare regulations and data security.
Billing bottlenecks: Manual billing processes were inefficient and prone to errors. Mistakes occurred frequently, and payment cycles were lengthy, leading to considerable cash flow challenges.
Vivos knew that to maintain their momentum and continue providing exceptional care, they needed a comprehensive digital transformation
The Turning Point – Partnering with blueBriX
Recognizing these challenges, Vivos partnered with blueBriX to embark on a digital transformation journey. blueBriX brought a strategy that wasn’t about implementing off-the-shelf solutions but rather about crafting a tailored digital health platform designed to meet Vivos’ unique needs. The partnership was rooted in a shared vision of enhancing patient care through innovation.
The blueBriX Strategy – Building Solutions Brick by Brick
blueBriX tackled Vivos’ challenges with a strategic, phased rollout of customized digital health solutions. Each component was carefully selected and tailored to address specific pain points: