Vivos Therapeutics, a leader in non-invasive treatments for sleep apnea, found itself at a crossroads. With a growing network of practitioners and an expanding patient base, the company faced operational challenges that risked hindering its potential. They needed a digital ally to help streamline processes, enhance patient engagement, and support their ambitious growth. That’s when they partnered with blueBriX, a digital health innovator, to chart a new course towards efficiency and scalability.

The Challenges – A Need for Transformation

Vivos Therapeutics had a clear vision: to revolutionize airway health through non-surgical treatments for obstructive sleep apnea (OSA). However, achieving this vision was proving difficult without the right digital infrastructure:

Scaling Difficulties: As Vivos expanded its network, maintaining consistent service quality and integrating new practices became increasingly complex. They faced challenges in  managing a growing practitioner base.

Low Patient Engagement: With limited digital tools for patient interaction, Vivos struggled to keep patients engaged. Appointment no-show rates were significantly high, and only a small portion of patients actively engaged in follow-up care.

Disjointed data management: Patient data was scattered across multiple systems, leading to inefficiencies and errors. Manual data entry errors were high, and data retrieval was cumbersome, delaying critical decisions.

Regulatory compliance: They faced challenges in HIPAA compliance and various regional healthcare regulations and data security.

Billing bottlenecks: Manual billing processes were inefficient and prone to errors. Mistakes occurred frequently, and payment cycles were lengthy, leading to considerable cash flow challenges.

Vivos knew that to maintain their momentum and continue providing exceptional care, they needed a comprehensive digital transformation

The Turning Point – Partnering with blueBriX

Recognizing these challenges, Vivos partnered with blueBriX to embark on a digital transformation journey. blueBriX brought a strategy that wasn’t about implementing off-the-shelf solutions but rather about crafting a tailored digital health platform designed to meet Vivos’ unique needs. The partnership was rooted in a shared vision of enhancing patient care through innovation.

The blueBriX Strategy – Building Solutions Brick by Brick

blueBriX tackled Vivos’ challenges with a strategic, phased rollout of customized digital health solutions. Each component was carefully selected and tailored to address specific pain points:

Optimizing Revenue Cycle Management (RCM)

blueBriX implemented a robust RCM system that automated insurance verification and claims processing, streamlining billing and reducing errors.

Building an integrated EHR system

A customized EHR system was developed to enable real-time data synchronization between devices and patient records. This integration minimized manual data entry and improved data accuracy.

Enhancing high patient engagement with advanced tools

blueBriX introduced an advanced patient engagement platform that included automated scheduling, telemedicine, wearable device integration, and self-management dashboards.

Launching AierO2 : A comprehensive dental practice platform

blueBriX developed AierO2, a practice management solution that combined scheduling, billing, patient management, and treatment planning in one platform

Interoperable care management tools

Enabled secure data exchange and collaboration tools, reducing administrative tasks and improving referral management.

Implementation – A strategic rollout for smooth adoption

blueBriX knew that a successful digital transformation required more than just the right tools—it required a well-planned implementation. The rollout was executed in phases to minimize disruption and ensure smooth integration across all Vivos locations:

Phase 1: Rapid deployment of the referral module within two weeks, enabling seamless data exchange and effective collaboration.

Phase 2: Comprehensive training sessions for Vivos staff and dental professionals to facilitate a smooth transition to the new system.

Phase 3: Ongoing support from blueBriX to address technical challenges and optimize performance.

The results – A new era of growth and efficiency

The strategic partnership with blueBriX transformed Vivos Therapeutics’ operations and set them on a path of sustained growth:

Operational efficiency gains

Automated processes and optimized workflows led to a reduction in operational costs and saved hours of administrative tasks.

Efficient referral

Hundreds of new referrals facilitated, enhancing collaboration between Vivos and its network of dental professionals.

Data management and security

Reduced manual data entry, ensuring compliance and data security, with faster data retrieval reducing administrative burdens.